Jai is an ethics and compliance officer at his company, working to make sure the business’ actions align with their values. However, he often feels pressure from management to let things slide. Jai turns to Anne and Frances for help and they give him a surprising remedy: approach conversations with more understanding. And Frances learns something new too, as they outline Jai’s strategy to help him communicate more effectively to upper management. Transcripts for Fixable are available at go.ted.com/fixablescripts.