47 Crew Manager Batcheldor, 999 Control Operator Sharon Darby and Watch Manager Beale
A firefighter comforts a mother and her son trapped on the fourteenth floor
Crew Manager Christopher Batcheldor recalls how he tried to comfort Zainab Deen who was trapped with her two-year old son Jeremiah on the fourteenth floor.
Researcher Oliver Jones Producer Kate Lamble
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